How Citizen Attachment to Neighborhoods Helps to Improve Municipal Services and Public Spaces | Scholars Strategy Network

“findings should encourage administrators of 311 systems to engage in constituent outreach efforts that highlight territorial attachments, not just people’s general proclivities to be good citizens. For example, as one of us has demonstrated in an experiment, effective promotional materials could highlight neighborhoods rather than entire cities: “Clean up Eagle Hill!” vs. “Clean up Boston!”.”… Continue reading How Citizen Attachment to Neighborhoods Helps to Improve Municipal Services and Public Spaces | Scholars Strategy Network

Civic Wants, Civic Needs, Civic Tech — Medium

“Happily, I heard an admonition from the Code for America summit stage that we should not push apps ahead of the need for them: that we should avoid being “a solution in search of a problem.” And yet this only tells us what to avoid doing — and not what, affirmatively, to do. How do we identify… Continue reading Civic Wants, Civic Needs, Civic Tech — Medium

IFTF: Governance for the Future: An Inventor’s Toolkit

“This toolkit will lead you through a governance design process and help you become a more effective social inventor. Start with the four steps—investigate, re-think, design, prototype—then continue designing, testing, and iterating new forms of governance where you see opportunities.” – IFTF: Governance for the Future: An Inventor’s Toolkit

Boston: There’s an App for That

“Former Mayor Tom Menino—who once said, “Visionaries don’t get things done”—earned the nickname “the urban mechanic” early on in his 20-year tenure as mayor of Boston for his obsessive focus on the nuts and bolts of urban management. He was the most prolific user of his own mayor’s hotline, calling in several service requests a… Continue reading Boston: There’s an App for That