“Amae, a Japanese term that describes the comfort felt when you surrender, temporarily, to the care and authority of a loved one.” – The luxury of tears

“In contrast to professional authority, which is grounded in expertise and expert communities, managerial authority flows from its ties to owners and is formally independent of expertise. Management obviously needs to be competent, but competence seems no longer to require either substantive expertise with the firm’s products or meaningful contact with employees.” – Christensen’s Disruptive Innovation after the Lepore Critique ~ Remaking the University