311

“findings should encourage administrators of 311 systems to engage in constituent outreach efforts that highlight territorial attachments, not just people’s general proclivities to be good citizens. For example, as one of us has demonstrated in an experiment, effective promotional materials could highlight neighborhoods rather than entire cities: “Clean up Eagle Hill!” vs. “Clean up Boston!”.” – How Citizen Attachment to Neighborhoods Helps to Improve Municipal Services and Public Spaces | Scholars Strategy Network

“Former Mayor Tom Menino—who once said, “Visionaries don’t get things done”—earned the nickname “the urban mechanic” early on in his 20-year tenure as mayor of Boston for his obsessive focus on the nuts and bolts of urban management. He was the most prolific user of his own mayor’s hotline, calling in several service requests a day.” – Boston: There’s an App for That